Effective Date: September 22, 2025

Closet Share Terms & Conditions

These Terms & Conditions explain how Closet Share’s website, memberships, tokens, orders, pickups, shipping, donations, and services work.

By creating an account, placing an order, donating items, or using Closet Share, you agree to follow these Terms.

1. Membership & Accounts

Closet Share membership is open to individuals living in Canada.
Each household may only have one account.
Duplicate accounts may be suspended or removed.
Members are responsible for keeping their login information private.
Members are responsible for all activity under their account.

2. Tokens

Closet Share uses a token system to help keep clothing accessible and fair.

Blue Tokens are used for free weekly items.
Gold Tokens may be purchased and used for premium items.
Tokens have no cash value.
Tokens cannot be refunded, sold, or transferred to another person.
Closet Share may adjust token amounts, limits, or rules at any time to keep the program fair and sustainable.

3. Orders, Pricing & Item Values

Item prices, token values, limits, and fees may change at any time.
Clothing weights are based on Closet Share’s average weight system.
Weights may be rounded up for shipping and processing.
Closet Share staff make the final decision on item categories, values, weights, and token requirements.

4. Pickup Policy

Orders must be picked up within 72 hours after the customer receives a “Ready for Pickup” notification.

This may be sent by email, text, or another Closet Share communication method.

If an order is not picked up within 72 hours:

The order may be cancelled.
Items may be returned to inventory.
Tokens and payments may not be refunded.
Items may no longer be available.

Members may be asked to show valid identification, their order number, or their confirmation email at pickup.

Important Exception

If an order is delayed or affected by a Closet Share processing error, the regular 72-hour pickup rule may be extended or adjusted at Closet Share’s discretion.

5. Shipping Policy

Shipping fees are based on Closet Share’s average weight system.
Once an order has been processed for shipping, it cannot be cancelled or changed.
Tracking will be provided when available.
Closet Share is not responsible for shipping delays, carrier errors, lost packages, or damaged packages once the order has been handed over to the carrier.

6. Returns, Refunds & Exchanges

All sales and token orders are final.

Because Closet Share works with donated goods:

Items cannot be returned.
Items cannot be exchanged.
Payments are generally non-refundable.
Tokens are generally non-refundable.

If a customer receives the wrong item, they must contact Closet Share within 24 hours of pickup or delivery.

Closet Share may offer a correction, credit, refund, or replacement at its discretion if the issue was caused by a Closet Share error.

7. Donated Goods Notice

Closet Share items are donated by members of the community.

While we do our best to sort, clean, and prepare items, donated goods may show signs of previous use.

Items may have:

Normal wear,
Minor imperfections,
Previous household scents,
Detergent or fabric softener scents,
Perfume or storage smells,
Pet hair or lint.

We recommend that all members wash items before wearing, especially if they have allergies, sensitivities, or scent concerns.

Closet Share does not guarantee that items are scent-free, allergen-free, pet-free, smoke-free, or brand new.

8. Donations

Closet Share accepts donations that are clean, usable, and appropriate for our programs.

We may accept:

Clothing,
Shoes,
Purses and bags,
Belts,
Jewelry,
Accessories,
Wearable items.

Items must be clean and in usable condition.

Closet Share may decline or dispose of donations that are:

Wet,
Moldy,
Strongly soiled,
Unsafe,
Contaminated,
Not part of our accepted items,
Not suitable for reuse or recycling.

Household items, toys, furniture, and other unapproved goods may not be accepted.

9. Community Standards

Closet Share is a community-driven nonprofit.

Members, donors, volunteers, staff, and visitors must treat each other with respect.

Closet Share may suspend or remove access for:

Abusive behaviour,
Threats,
Harassment,
Fraud,
Theft,
Misuse of the token system,
Duplicate accounts,
Disruptive behaviour,
Failure to follow Closet Share policies.

10. Privacy & Data Use

Closet Share collects information needed to manage accounts, orders, donations, communication, and services.

We do not sell or rent personal information.

By using Closet Share, you agree that your information may be collected and used to provide our services and communicate with you.

For more details, please see our Privacy Policy.

11. Website & Technical Issues

Closet Share is not responsible for website errors, downtime, glitches, incorrect display information, or technical issues.

If an error affects an order, token balance, payment, or pickup, Closet Share will review the issue and decide the appropriate correction.

12. Limitation of Liability

Closet Share is not responsible for:

Carrier delays,
Lost or damaged shipments,
Member misuse of items,
Allergic reactions or scent sensitivities,
Website downtime,
Technical errors,
Items not picked up within the pickup window,
Items returned to inventory after cancellation.

Your use of Closet Share is voluntary. If you are not satisfied with the service, your option is to stop using the website and services.

13. Changes to These Terms

Closet Share may update these Terms & Conditions at any time.

Updates will be posted on our website. Continued use of Closet Share after changes are posted means you accept the updated Terms.

Closet Share -Terms and Conditions