Refund & Returns Policy

Last updated: July 2026

Because Closet Share works entirely with donated goods, all sales and token orders are final. Here’s what that means — and how we’ll always try to make things right.

All sales are final

• Items cannot be returned.
• Items cannot be exchanged.
• Payments are generally non-refundable.
• Tokens are non-refundable, non-transferable, and have no cash value.

Received the wrong item?

If you receive an item you didn’t order, please contact us within 24 hours of pickup or delivery. If the mistake was on our end, we’ll make it right — a correction, credit, refund, or replacement, at our discretion.

Pickup orders

Orders must be picked up within 72 hours of your “Ready for Pickup” notification. After that, orders may be cancelled and items returned to inventory, and tokens or payments may not be refunded. If a delay was caused by a Closet Share error, we’ll work with you.

Shipped orders

Once an order has been processed for shipping, it cannot be cancelled or changed. Closet Share is not responsible for carrier delays, lost packages, or damage once an order is with the carrier.